This website is operated and wholly owned by Fakhruddin Associates having its registered office
at Aisha Tower, 205/1 Tejgaon I/A Gulshan Link Road, Dhaka Bangladesh
These Terms of Service apply to all users of the website including, but not limited to, users who are browsers, vendors, customers, merchants, affiliations and/ or contributors of content.
By accessing or using any part of the website, you agree to be legally bound by these Terms of Service. If you do not agree to all the Terms of this agreement, then you may not access the website or use any of the services. Any new addition of features, service or tools shall also be deemed to be subject to the Terms of Service in force. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms & Conditions and or content of the products service and other features of the website by posting updates and/or changes to our website. Your continued use of, or access to the website, following the posting of any changes constitutes acceptance of those changes.
A. ONLINE TRANSACTION / PAYMENTS TROUGH THE WEBSITE
Electronic Transaction: Arabian Shelf offers various payment mode via secured payment gateways by service provider SSLCOMMERZ (Software shop Limited), Bangladesh though majority of Banks and Finance service providers in Bangladesh.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
In case of refunds / adjustments due to any of the reason paid through financial service providers, the claim will be processed through the Payment Gateway service provider (SSL) which may take 15 – 30 working days. On your purchase of products by Cards (Debit / Credit ) or service by Arabianshelf.com you hereby agree and in such of the situation where refund issue is arrived you here by accept and cooperate with such condition.
B. PRODUCT / SERVICE INFORMATION & AUTHENTICITY
(i) The information related to Products / Services in the website are best to our knowledge of product from the supplier and our research, however we don’t hold confirmation or responsibility of accuracy or current information related to product / service. Purchase decision is a sole responsibility of the buyer. Any reliance on the material on this site is at your own risk.
(ii) We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
(iii) We are an online retail ecommerce store and do our checks on authenticity of the products, how ever since we are not a production house or have any participation in the manufacture of products, we don’t take liability of authenticity, however we try our best to do our procurement from Genuine and Reliable sources. We understand that by purchasing products and accepting our terms and condition you accept and are solely responsible with arising any claim on us. We at Arabianshelf.com do believe in providing you the best of products and do not entertain fake items which is best in our knowledge, in case of any replicas or similar products we mention in product description. Hence it is customer responsibility to decide the purchase by reading the product description.
(iv) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
(v) We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer / any other device monitor’s display of any color will be accurate and that the product colors received matches exactly the product displayed, we try to be as accurate as possible but at times for advertisement purpose the resolution and pixel of the product may not be the same as of the real time product.
(vi) We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
(vii) Some products specially toiletries / food and FMCG (fast moving consumer Goods) will not have warranty, so there will not be any claim against us related to warranty / guarantee of the Products.
C. DISCOUNTS / ALLOWANCES / COUPONS
(i) Discounts and allowances (Coupon code, Promo code, Gift card code, Adjustment code, App discount, Occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from Arabianshelf.com.
(ii) Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy.
(iii) Promotional SMS may only contain the main content of the offer but terms and conditions are mentioned on the website. Arabianshelf holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example, if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item.
(iv) GIFT VOUCERS can be used for multiple product purchases under one transaction only within the time frame of its validity and will be not refunded or adjusted after the valid period.
(v) The purchase value of the product should not be less than the value of Gift voucher, in case any item purchased against gift voucher is less than the value of GIFT VOUCHER, the transaction / order will be cancelled, however if the value of the product(s) / transaction is more than the value of Gift Voucher, the balance amount of product(s) / transaction can be paid by CREDIT/DEBIT cards and / or By BKASH, please mention the same on reference if paid by BKASH. COD (Cash on delivery) will not be applicable on purchase via GIFT CARDS.
(vi) The value of GIFT CARD will include PRODUCT PRICE, TAXES, and DELIVERY CHARGES.
(vii) GIFT CARDS are transferable and non – refundable.
(viii) PLEASE NOTE THAT GIFT VOUCHER WILL INCLUDE UNIQUE IDENTIFICATION NUMBER (UIN) WHICH CAN BE USED BY ANY ONE WHO PURCHASE FROM WEBSITE (Transferable) , IRRESPECTIVE TO WHOM IT HAS BEEN SOLD, HENCE IT IS SOLE RESPONSIBILITY OF THE PURCHASER TO KEEP THE GIFT VOUCHER SAFE UNLESS THEY WANT IT TO BE USED BY SOME ONE ELSE, ARABIANSHELF WILL NOT BE RESPONSIBLE IF GIFT VOUCHER IS USED BY ANY ONE ELSE THAN THE BUYER OF THAT PARTICULAR GIFT VOUCHER.
D. PRICING, AVAILABILITY, ORDER PROCESSING, PAYMENTS & RETURNS
(i) All prices are listed in Bangladeshi Taka (BDT) and are inclusive of Taxes only.
(ii) Incase of international purchase the value of the purchase will be calculated as per Banking Rate of Exchange (ROE) USD TO BDT as per the third party finance service provider.
(iii) The transaction fees are charged separately and to be paid by customer if payment is done by DEBIT /CREDIT card and / or by BKASH.
(a) TRANSACTION FEES
|Payment Channel||Payment Mode||Transaction Rate|
|Visa, Master Card||Debit/ Credit (local & International||2.50%|
|City Touch, AB Direct, BANK ASIA, MTB Internet Banking , Islami Bank Internet Banking||Internet Banking||2.50%|
|BKASH||Mobile Financial Service (MFS)||2.50%|
|AMEX||Debit/ Credit (local & International||3.50%|
|Qcash||Debit / Credit Card (Local)||3.50%|
On the off chance that your item is harmed, faulty, mistaken or inadequate at the hour of conveyance, if it's not too much trouble, document a return demand on the application or site within 10 Working days of the conveyance date.
For gadget related issues after utilization or the lapse of the return window, merchant guarantee or brand guarantee could be given by the vendor. For merchant guarantee, kindly contact the dealer. The contact subtleties of the merchant can be found on the receipt. For brand guarantee, if it's not too much trouble, allude to the Brand Contact List. For more data on guarantee asserts kindly view our Warranty Policy.
We may gather different snippets of data in the event that you try to submit a request for an item with us on the Site.
We gather, store and cycle your information for preparing your buy on the Site and any conceivable later cases, and to give you our administrations. We may gather individual data including, however not restricted to, your title, name, sex, date of birth, email address, postal location, conveyance address (if unique), phone number, portable number, fax number, installment subtleties, installment card subtleties or financial balance subtleties.
We will utilize the data you give to empower us to handle your orders and to give you the administrations and data offered through our site and which you demand. Further, we will utilize the data you furnish to regulate your record with us; confirm and do monetary exchanges comparable to installments you make; review the downloading of information from our site; improve the format as well as substance of the pages of our site and tweak them for clients; recognize guests on our site; do explore on our clients' socioeconomics; send you data we figure you may discover valuable or which you have mentioned from us, including data about our items and administrations, if you have shown that you have not protested being reached for these reasons. Subject to getting your assent we may reach you by email with subtleties of different items and administrations. In the event that you don't really want to get any advertising correspondence from us, you can quit whenever.
We may give your name and address to an outsider to make conveyance of the item to you (for instance to our dispatch or provider). You should just submit to us the Site data which is precise and not deceiving and you should stay up with the latest and illuminate us regarding changes.
Your real request subtleties might be put away with us yet for security reasons can't be recovered straight by us. Be that as it may, you may get to this data by signing into your record on the Site. Here you can see the subtleties of your orders that have been finished, those which are open and those which are instantly to be dispatched and direct your location subtleties, bank subtleties ( for discount purposes) and any bulletin to which you may have bought in. You embrace to treat the individual access information privately and not make it accessible to unapproved outsiders. We can't accept any responsibility for abuse of passwords except if this abuse is our deficiency.